FAQs 2017-06-22T14:08:35+00:00

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MOVING: FREQUENTLY ASKED QUESTIONS

MOVING: FREQUENTLY ASKED QUESTIONS

NEW YORK TRI-STATE AREA LOCAL MOVING FAQ

Got a question? Check out our FAQs; you’ll find the answers to many of your questions right here, as well as answers to some questions you haven’t yet considered. And of course, if you don’t find what you’re looking for here, you can always contact one of Moishe’s fully-trained consultants for answers by calling 800.266.8387, or email us at info@moishes.com.

WHAT ARE YOUR RATES?

It depends on when you are moving and the number of men needed for your move. Keep in mind, there are cost factors beyond just the hourly rate. It is always best to get a complete estimate from your moving consultant.

DO YOU HAVE ANY AVAILABILITY ON…?

With a fleet over 40 trucks and 150 experienced movers, Moishe’s can accommodate almost any move. However, we recommend that if you are moving at the end of the month (the busiest time), you should try to arrange your move as early as possible.

WHY DO I NEED 4 (OR 3 OR WHATEVER) GUYS?

Moishe’s always assigns the most efficient number of movers to each move. It is usually more expensive to under-staff a move. A smaller crew might charge a lower hourly rate, but they will take longer to complete the move. It is well documented that when there aren’t enough movers on a job, crews are more likely to rush and to fatigue, resulting in an increase in damages.

ARE YOU INSURED?

All movers must provide a minimum coverage, which is determined by state or federal law. This coverage is limited to either $.30 or $.60 (depending on your state of origin) per pound per article being shipped. Moishe’s is a preferred carrier with www.movinginsurance.com. It is also recommended that you discuss options with your insurance broker and with your Moishe’s Relocation Consultant.

WHY ARE YOU SO MUCH MORE EXPENSIVE THAN THE OTHER COMPANIES?

Industry surveys prove that at the end of the day, when the move is complete, Moishe’s is extremely cost competitive. Many factors, other than hourly rates, go into the cost of the move. For example, some companies may charge for tape used during the wrapping of your furniture (Moishe’s does not). Some companies may charge overtime fees if the move lasts beyond 5:00 pm or on weekends (again, Moishe’s does not). When all is said and done, you may pay a difference of a few dollars, but the nominal difference buys you peace of mind and the best trained and most experienced movers in the business.

WHY DO I HAVE TO PAY TRAVEL TIME?

Costs of the move begin to incur the moment the truck leaves the garage. Moishe’s must pay the movers, gas, etc. However, we limit the charge to the customer to only 1/2 hour each direction within the metro area, regardless of traffic or actual distance.

HOW LONG HAVE YOU BEEN IN BUSINESS?

In 1983, Moishe’s started as a man with a van. We have since grown into the largest independent moving company in North America, with offices in New York, New Jersey, Chicago, Los Angeles, San Francisco, Philadelphia, Atlanta, Washington DC, and Miami.

WHY DO I NEED AN OUTSIDE ESTIMATE?

Moishe’s maintains an exceptionally low rate of damages by being properly prepared for each and every move. In order to be prepared, it is absolutely essential that a trained relocation consultant sees the specifics of the move. They can also guarantee the price they give you.

IS THIS THE MAXIMUM I WILL PAY?

Your relocation consultant can give you a binding, or a not-to-exceed estimate.

DO YOU INSURE THE BOXES I PACK?

You are covered up to the amount of your chosen valuation for damage that is obviously caused by the move. In other words, you are covered if there is visible damage to the box.

WHY DO YOU NEED TO PACK MY MATTRESSES?

Mattresses can be extremely expensive and they are extremely delicate. They can soil easily, and even if they are wrapped, they can snag and tear. Boxing your mattress assures you will be sleeping on a clean surface.

WHY DO YOU NEED TO PACK MY TV?

TV’s are very delicate pieces of electronics. They can easily break with even the slightest bump. Boxing helps ensure that your TV will arrive in the same condition as before it was packed.

DO THE GUYS TAKE A LUNCH HOUR?

Our movers will never take a lunch hour at the expense of the customer.

HOW MUCH AM I EXPECTED TO TIP?

You are never expected to tip and our movers are specifically forbidden to ask. However, tips are always appreciated. A general rule of thumb for exceptional service might be $5.00 per mover per hour.

WOULDN’T IT BE CHEAPER TO MOVE WITH A LITTLE COMPANY?

It sounds logical, but nearly all full-service companies charge within 10% of each other. In fact, you can often save money with Moishe’s because we have the resources to perform your move in the most efficient manner. For example, if it is suddenly discovered that we need another truck or additional boxes to complete the move, we will be able to provide them in much shorter time than most small companies.

WOULDN’T IT BE BETTER TO MOVE WITH A BIG COMPANY, LIKE ONE OF THE VAN LINES?

Van lines only perform interstate moves. Each van line has local agents or franchisees. When you are moving locally, the van line is not involved. You will be dealing with a company that is often even smaller than Moishe’s.

ARE YOU THE PERSON I WILL ALWAYS BE DEALING WITH?

You are always welcome to call your relocation consultant, however Moishe’s has the added benefit of having staff specifically trained in each phase of the moving process. We have dispatchers who schedule the move and supervise the movers. We have a customer service department that is expert in taking care of customers after the move. While it may sound nice that one person will be in charge of all aspects of the move, you should remember that new business will always be their priority.

WHY DO YOU HAVE TO GIVE A 2-HOUR WINDOW FOR MY MOVE?

We provide you with a 2-hour window of arrival if your move is scheduled in the afternoon. It might be the crew’s second move of that day, and we can’t be 100% certain of their arrival time until the first move is finished. However, we can try to minimize your inconvenience by calling you before the movers arrive.

READ OUR REVIEWS

Catherine Alvarez
Catherine Alvarez
20:50 28 Aug 17
First time using Moishe's and it was a great experience.. They worked really fast and were able to pack everything up and take things apart without a problem. Everything was smooth and seamless. Also, they tell you upfront what to expect and no hidden fees. Kathleen was the best and was super helpful on the phone while trying to get my appointment scheduled. I Highly recommend using Moishe's!!!!read more
Tova Miller
Tova Miller
12:52 31 Jul 17
Last week my family moved apartments. Although we have moved and stored with Moishe's before and had positive experiences, we were blown away by our experience last week. Andre, Pablo, and Dimir showed up right on time, were courteous and respectful, and worked efficiently and carefully. They packed up our entire kitchen, including some very fragile items, and still everything arrived at our new place without a scratch. They were extremely pleasant and easy to work with. They completely took the stress out of moving. My husband and I kept saying to each other how impressed we were by the professionalism of our movers. I highly recommend this moving and storage company. I look forward to using Moishe's again when we are ready for our next move.read more
Burak Ayata
Burak Ayata
14:57 26 Jul 17
Very professional team. Everything was done as promised. I received move in and move out services as well as storage service. Storage was required due I had lease gap of 20 days. Price point was very good. Amount billed was accurate. Sales team come to your place checks and prices it. They were always on time, clear with their pricing. I highly recommend Moishe's Moving and Storage. Thank you.read more
Sharon Press
Sharon Press
22:40 05 Jun 17
Moishe's handled my move from Manhattan to Buffalo. I couldn't have had a better experience. They were extremely professional, careful and efficient. They answered my numerous questions and accommodated last minute changes. Their rates were extremely competitive for top caliber service. I would not trust my furniture with anyone else after seeing how Moishe's handled it. They even have an app with photographs of the furniture, and which enables me to track it. I would highly recommend Moishe's to anyone.read more
stephanie potteiger
stephanie potteiger
21:17 15 Mar 17
Amazing customer service. Very helpful both on the phone and in person. I had to make a change to my moving date and they made it happen with no problems or questions asked. Three guys came in and loaded all of my furniture and boxes onto the truck we didn't have to lift a finger and took it to storage for free. They even measured it on the truck so I knew exactly how big of a room I needed and nothing more. I will recommend them to everyone!!! Thank you so much for making a very stressful situation so convenient!!read more
Cigdem Tankut
Cigdem Tankut
18:59 14 Mar 17
A little over a month ago, I rented a storage space from Moishe's Moving and Storage. I was not looking forward to the day of my move because moving is a very stressful experience. The truck was on time. The two men who did an excellent job of loading, driving and unloading ,were polite, considerate and capable. When we got there, Chris was most helpful in showing me the available spaces.The building was well kept. The paper work was very straight forward. I thank everyone at this storage facility for making my move a very pleasant experience. I am getting ready to rent a second space there this month I know I am in good hands with Moishe's Moving and Storage.read more
George Delgado
George Delgado
17:45 14 Mar 17
We spoke and met with a number of moving companies for estimates, and found Moishe's was both the most professional and the best value. Special thanks to Patrick who did a thorough walk through and put together the estimate, Flavio and his crew for the actual move, and Kat who handled all of the coordination and admin. They stayed in touch as moving day approached and allowed us to easily reschedule when the sale of our apartment was postponed. On moving day they arrived right on time, worked very hard and fast to get everything on the truck and unloaded on the other end. This was our best move every. Very pleased!read more
Claude Chu
Claude Chu
12:03 04 Mar 17
Nice easy smooth move from my old house to my new apartment after my divorce. I called about a week earlier and asked for a ball park quote which Chris was nice enough to give me. I worked for Moishe's in the 80's when he first started the business so I kind of knew what to expect. The crew came early and the move went flawlessly. The packed everything nicely and took care of my stuff like their own. I would highly recommend them. Chris did a follow up call to make sure I was happy with my move.read more
Petra Kotyzova
Petra Kotyzova
23:00 02 Mar 17
We moved our 1BR apt in NYC just recently. Moishe's team was excellent on all levels! Great group of guys who were extremely good and cautious at wrapping our furniture and personal things. Nothing got damaged in the move! Guys were very professional and over all very pleasant to deal with. We got a good deal too (much less than Flat rate). We will definitely use them in the future again if need be and would recommend them to anyone.read more
Suzanne Kennedy
Suzanne Kennedy
00:05 25 Feb 17
Moishe's Moving and Storage is absolutely THE BEST!!! I've moved way more times than I can count and they are the best movers I've ever used! My first experience with Moishe's was in late summer of 2015 when they moved an organizing client of mine from their 2 bedroom apt in Brooklyn to their renovated brownstone. Frank was the foreman and he expertly wrapped and packed their furniture and antiques. He was absolutely meticulous!! Another client of mine used them this past December and again they did an excellent job. Finally, Moishe's moved me at the end of January 2017 and Frank was the supervisor. A lot of my furniture and china, etc. went into storage. Frank was again meticulous and diligent in making sure that all of my items were packed and wrapped with expert care for storage and then managed to fit them all in my storage unit!! I can't say enough good things about Moishe's -- they rock!!!read more
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