| Accountability |
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Reports to
the Operations Manager. |
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| Scope of Responsibilities |
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To route and coordinate
long distance trips while making division profitable. |
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| Specific Duties |
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To handle sales files by
entering the file into the computer, placing file tags on Board
under correct delivery or pick up dates and filing the files |
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To handle contracts by
attaching the pickup/delivery contract to files and entering
the contract information into the computer |
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To talk to the salesperson
that is responsible for a particular job when something on the
file is not that clear or when a problem arises so as to clear
any potential problems for the next day, i.e. form of payment
or the number of workers and trucks for a job |
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To route and plan trip
by scheduling customers according to location and delivery needs
and calculating profitability of trip based on linehaul/expenses
incurred by driver, etc. |
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To ensure that the customers
know about the scheduled move: to confirm the customer's address,
telephone number, balance due, date of delivery |
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On pick-up day, to confirm
delivery information, if necessary, to raise rate according
to extra cubic feet |
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To acquire approval on
balance due from Accounting/approval on storage due from storage
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To prepare Storage for
day of loading and make out loading order |
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To prepare Dispatch for
day of loading and send request for approval |
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To ensure that the scheduled
Long Distance Movers are present in the morning and on the appropriate
truck for the specific job |
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To prepare driver for day
of loading by giving him/her a copy of trip schedule and contracts,
and to have money prepared for by appropriate person for driver
tip (given to driver by special instructions) |
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To ensure that the scheduled
Long Distance movers will be at the scheduled job at the scheduled
time |
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To work with agents: provide
agents with rates and schedule any last minute return jobs |
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During a trip, to talk
to driver on daily basis and schedule any last minute return
jobs |
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To resolve any problems
that arise while the Long Distance mover is on a trip |
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If there are problems which
the Long Distance Foreman cannot solve, to resolve these problems |
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To ensure that the customer
pays in full and by the agreed form of payment |
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To check with the garage,
as trucks return, to make sure the trucks are prepared for the
next trip |
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To take the contracts from
the Long Distance Foreman as they return |
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To ensure that the amount
on the contract(s) matches the money that the Long Distance
Foremen collected |
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To assign the movers' and
foremen's working hours to payroll |
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To close trip and contract
by attaching delivery contracts and inventory to file and entering
all final information into the computer |
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| Personnel Requirements
(education, training, experience, licensing, etc.) |
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Related training and/or
experience |
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Customer service experience |
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