What do you charge per pound? The federal government supplies a tariff, or schedule of rates, based on weight and distance. The tariff is a sliding scale. The more you are shipping, the less it costs per pound.

Do you have any availability on…..? With a fleet over 40 trucks and 150 experienced movers, Moishe’s can accommodate almost any move. However, it is recommended that if you are moving at the end of the month (the busiest time), you should try to arrange your move as early as possible.

Are you insured? All movers must provide a minimum coverage, which is determined by federal law. This coverage is limited to $.60 per pound per article being shipped. Moishe’s is a preferred carrier with www.movinginsurance.com. It is also recommended that you discuss options with your insurance broker and with your Moishe’s Relocation Consultant.

Do you charge by pound or by cubic foot? Federal law mandates that we charge by pound for all long distance moves, and for good reason. Weight is exact. You are entitled to follow the truck to the weigh station and to have a copy of the government issued weight ticket. On the other hand, if you are being charged by cubic foot or space usage, your charges may vary depending on the efficiency or honesty of the person loading the truck.

How long have you been in business? In 1983, Moishe’s started as a man with a van. We have since grown into the largest independent moving company in North America, with offices in New York, New Jersey, Chicago, Los Angeles, San Francisco and Miami.

Why do I need a shuttle? A shuttle is a small moving truck that will be used only when a 53’ tractor trailer will not be able to access the delivery address. You will only be charged for the cost of the truck itself and for the cost of labor involved in moving your items from the larger truck into the smaller truck.

Why do I need an outside estimate? Moishe’s maintains an exceptionally low rate of damages by being properly prepared for each and every move. In order to be prepared, it is absolutely essential that a trained relocation consultant sees the specifics of the move. They can also guarantee the price that they give you.

Is this the maximum I will pay? Your relocation consultant can give you a binding, or a not to exceed estimate.

Do you insure the boxes I pack? You are covered up to the amount of your chosen valuation for damage that is obviously caused by the move. In other words, you are covered if there is visible damage to the box.

Why do you need to pack my mattresses? Mattresses can be extremely expensive and they are extremely delicate. They can soil easily, and even if they are wrapped, they can snag and tear. Boxing your mattress assures that you will be sleeping on a clean surface.

Why do you need to pack my TV? TV’s are very delicate pieces of electronics. They can easily break with even the slightest bump. Boxing helps ensure that your TV will arrive in the same condition as before it was packed.

Do the guys take a lunch hour? Our movers will never take a lunch hour at the expense of the customer.

How much am I expected to tip? You are never expected to tip, and our movers are specifically forbidden to ask, however, tips are always appreciated. A general rule of thumb for exceptional service might be $5.00 per mover per hour.

Wouldn’t it be cheaper to move with a little company? It sounds logical, but nearly all full service companies charge within 10% of each other. In fact, you can often save money with Moishe’s because we have the resources to perform your move in the most efficient manner. For example, if it is suddenly discovered that we need another truck or additional boxes to complete the move, we would be able to provide them in much shorter time than most small companies.

Wouldn’t it be better to move with a big company, like one of the van lines? Van lines can be a good way to go when moving interstate, but you will generally find that a large independent, like Moishe’s will offer the same level of service with a more personal touch. Your relocation consultant will work very closely with the dispatchers in choosing the proper crews and in preparing your move. Van line sales people rarely have that luxury, since the move is generally dispatched out of another state.

Why does it take so long for you to deliver my stuff? Moishe’s is able to offer exceptional discounts on your move by consolidating shipments. It takes several days for the truck to go across country, and they often have stops along the way.

Are you the person I will always be dealing with? You are always welcome to call your relocation consultant, however Moishe’s has the added benefit of having staff specifically trained in each phase of the moving process. We have dispatchers who schedule the move and supervise the movers. We have a customer service department that is expert in taking care of customers after the move. While it might sound nice that one person will be in charge of all aspects of the move, you should remember that new business will always be their priority.