Operations Department
Dispatcher |
| Accountability |
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Reports to
the Dispatch Manager. |
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| Scope of Responsibilities |
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To dispatch the moves
for the present day, schedule the moves for the next day and
close all contracts at the end of the business day and any general
tasks that are performed in the office. |
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| Specific Duties |
| To
dispatch moves for the present day: |
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Ensure that the scheduled
movers are present in the morning on the appropriate truck for
a specific job |
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To ensure that the movers
will get to their scheduled jobs at the scheduled time that
is on the file |
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To ensure that the movers
look presentable (shaved, wearing uniform, etc.) |
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To ensure that the drivers
checked the oil and water and that everything is ready to go. |
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To resolve the problems
that come up while the movers are on the job |
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To ensure that the customer
pays in full and by the agreed form of payment |
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If there are problems
that the foreman cannot solve, to resolve those problems |
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| To
schedule the moves for the next day: |
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To schedule the moves for
the next day: |
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To ensure that the appropriate
movers have been scheduled for the job: i.e. commercial movers
for commercial jobs, long distance movers for long distance
jobs, etc. |
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To check with storage
to determine which jobs go into storage |
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To check with storage
which jobs go out of storage and the current location of each
job |
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To check with the garage,
on a daily basis, to make sure the trucks are prepared for the
following day |
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To check about existing/continuing
problems with certain trucks |
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To call the Sales Office
and talk to the salesperson that is responsible for a particular
job when something on the file is not that clear or when a problem
arises so as to clear any potential problems for the next day,
i.e. form of payment or the number of workers and trucks for
a job |
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| To
close contracts and perform all necessary general office work: |
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To take the contracts
from the Foreman as they return |
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To ensure that the amount
on the contract(s) matches the money that the Foremen should
have collected |
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To assign the movers'
and foremen's working hours to payroll |
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To answer the phone and
direct all calls to the appropriate individual |
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| Personnel Requirements
(education, training, experience, licensing, etc.) |
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Dispatch experience (preferably
in the moving or related industry) |
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Sales and/or telemarketing
experience (preferably in moving industry) |
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