| Accountability |
| > |
Reports to
Claims Manager. |
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| Scope of Responsibilities |
| > |
Day-to-day handling of
claims, from receipt of initial correspondence through settlement. |
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| Specific Duties |
| > |
To handle initial customer
contract |
| > |
To respond to customer
inquiries and requests for information |
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To distribute appropriate
paperwork to customers |
| > |
To receive completed paperwork
and create customer files |
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To gather contracts, inventories,
and all other pertinent documents |
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To contract vendors and
arrange for services |
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To fill out appropriate
work orders and distribute copies to appropriate departments |
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To correspond with customers |
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To gather necessary information
regarding the value of claimed items |
| > |
To arrange inspections
of damaged articles |
| > |
To arrange for pick-up
and delivery of damaged items with Dispatch |
| > |
To maintain contact with
customers and keep them apprised of their claim's status |
| > |
To maintain contact with
movers, Dispatch, Storage, Accounting and Sales |
| > |
To submit claims to Claims
Manager for settlement approval |
| > |
To maintain customer file |
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| Personnel Requirements
(education, training, experience, licensing, etc.) |
| > |
Extensive customer service
experience |
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